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Optimizing User Onboarding for Baton

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Hasin is a globally-minded multidisciplinary creative technologist & educator based in New York City 🗽.

Drop me a line at hello@hasinahmed.org

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Optimizing User Onboarding for Baton

Enhancing Customer Experience and Retention through Effective Onboarding Strategies from pre-sales to post-sales.

Onboarding Strategy

Developed an in-house onboarding system that communicated Baton’s value from sales to post-sales, increasing customer satisfaction, retention, and loyalty.

Knowledge Bases

Audited and updated the Baton Knowledge Base to provide clear, accessible information, enhancing onboarding and increasing trial-to-paid conversion rates.

Role-Based Tools

Implemented product tours and role-based email sequences to meet the needs of different user types, ensuring they leveraged Baton’s features effectively for higher engagement and satisfaction.

About the Company

Baton Technologies

Baton specializes in managing and automating software implementation processes. They offer an all-in-one tool designed to streamline the critical phase of customer journey, particularly in software implementations. Their approach includes project administration automation, client engagement, and acceleration of a repeatable implementation process.

Scaling Project Management Processes

A easy to easy to templating tool to plan every aspect of your project plan.

A Single Document to Synchronize the Efforts of All Our Diverse Departments

Fostered a tradition of seamless transitions by implementing comprehensive feature requirements handoff documentation, detailing every facet of a feature launch for our design, engineering, customer success, sales, and marketing teams.

Optimizing User Onboarding for Baton

Onboarding Strategy

Knowledge Bases

Role-Based Tools

About the Company

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Scaling Project Management Processes

A Single Document to Synchronize the Efforts of All Our Diverse Departments